Terms and Conditions

UNSW Fitness & Aquatic Centre is committed to being as clear and transparent as possible with our terms and conditions. We want to ensure that you have access to these, regardless if you have a full membership or short term access through a promotion or special event.

Across, you will find links to all active terms and conditions. If you believe you have purchased a membership or product that does not have its terms and conditions accessible below, please contact us directly by email at: info@unswfac.com.au

UNSW FAC Terms and Conditions as of 31st Janaury 2024

GENERAL TERMS AND CONDITIONS
Terms & Conditions of participation in the UNSW Swim School Program delivered by Clublinks Management PTY LTD (Clublinks) on behalf of the University of New South Wales (UNSW) at the UNSW Fitness & Aquatic Centre. Clublinks on behalf of UNSW reserves the right to amend these Terms & Conditions from time to time as and when required. Clublinks on behalf of UNSW reserves the absolute discretion to terminate participation in any of the UNSW swim school programs at any time for any reason.

COOLING OFF PERIOD
There is a 7-day cooling off period for all membership types. If a membership is cancelled during the cooling off period, all monies collected will be refunded.

ACCESS TO FACILITY & PROGRAMS

• Swim School Members are permitted to use the Pool for casual use any day and time outside of their enrolled lesson, except for Saturday and Sunday mornings from 8.30am until 12.00pm.
• Adherence to the Keep Watch guidelines is essential.
• Opening hours and access to facilities may vary in line with public holidays and at times may vary due to operational circumstances.
• We endeavour to communicate promptly and swiftly should regular trading hours or programs change via SMS and or email. Please ensure your contact details are up to date via your Online Client Portal.
• Usual Operating Hours are 6am until 10pm Monday to Friday and 7am until 7pm on Saturday and Sunday. Public Holiday trading hours are usually 7am to 7pm but may vary depending on the holiday.

ENQUIRIES

• All enquiries should be directed to swimschool@unswfac.com.au
• If you require information regarding your child’s progress, please contact the Aquatic Programs Manager in person at the reception desk or via email.
• Due to time constraints and in the interest of all swimmers if you would like to speak to an instructor or coach, please email swim school and the information will be passed to them.

APPLICATIONS

• Application forms must be completed and signed by a parent or guardian over the age of 18 years.
• All swim school participants, except preschool and non-swimmer participants, must be assessed before joining any swim school program.
• For a complimentary swim assessment please contact visit UNSW FAC Monday – Friday between 3.30pm and 6.00pm. For weekend assessments, email swimschool@unswfac.com.au to arrange a suitable time and date.
• Places in swim classes & squads are subject to availability and at the discretion of Clublinks on behalf of UNSW.
• All relevant medical information for each participant must be declared at the time of application.

PAYMENTS

• UNSW Swim School payments will be done via direct debit in accordance with our fortnightly direct debit payment cycle.
• UNSW Swim School operates on a rolling basis. Direct debits will be automatically paused for shutdown periods.
• All participants will receive a UNSW FAC membership card to be presented on arrival at the reception desk for lesson attendance to be recorded.
• UNSW Swim School Program Fees payable are subject to change at any time.

DISCOUNTS

• UNSW Swim School offer a discount for families who have two or more children (15% discount for first child, 20% discount for second child) who are Learn to Swim participants within the UNSW Swim School program.
• UNSW Swim School offer a discount (15%) for Learn to Swim participants who book 2 or more swim lessons per week.
• There are no other discounts available for any other programs offered by UNSW Swim School.
• The above discounts cannot be combined or used in conjunction with one another.
• The discounts offered are subject to change without notice.

NON-ATTENDANCE

• Non-attendance to class must be submitted at least 8 hours prior to the start of the lesson.
• Non-attendance should be submitted via the Online Client Portal.
• No refunds or credits are provided for missed lessons.
• Members who successfully mark non-attendance with sufficient notice are eligible for (1) Make Up session which will be automatically applied to the account upon marking non-attendance.
• Please note as of August 2023, Members are also eligible for 4 weeks suspension. Using this feature in lieu of non-attendance should be considered. See Suspension Terms and Conditions below for more details.

MAKE-UP LESSONS

• Members will receive (1) Make Up Lesson per non-attendance successfully marked.
• Make Up Sessions have a (1) month expiry from the date of non-attendance being marked.
• Redeeming the make-up lesson is strictly subject to availability – While we try to ensure availability to redeem make up sessions, demand may occasionally result in make-up lesson expiring prior to redeeming.
• Make Up lessons should be booked via the Online Client Portal and cannot be booked more than 7 days in advance.
• All make up lessons will be forfeited upon cancellation.
• Make up lessons accumulated prior to 8 August 2023 will be available to redeem until 31 December 2023. As of 1 January 2024, make up sessions accumulated before 8 August 2023 will expire.

CREDITS

Swim School members will be entitled to a credit for sessions that have already been charged should the business cancel the class.

SUSPENSIONS

• As of August 2023 Learn to Swim members are permitted to 4 weeks complimentary suspension per calendar year.
• Suspensions should be submitted via the Online Client Portal.
• A suspension period per request should be no less than 7 days.
• Suspensions can not be backdated under any circumstance.
• Suspensions should be applied at least 24 hours prior to the start of the session to be successful.
• Cancelling during a suspension period is not permitted.

CANCELLATION

• Learn to Swim enrolments can cancel at any time with a minimum of 28 days’ notice.
• Requests to cancel must be submitted in person by visiting UNSW Fitness & Aquatic Centre reception via the Online Learn to Swim Cancellation for available from a reception team member.
• All fees are payable during the 28-day notice period and cancellations cannot be submitted during suspension periods.

REFUNDS

• All requests for refunds must be made in writing via email to swimschool@unswfac.com.au and will be at the discretion of the Aquatic Programs Manager.
• Refunds take a minimum of 14 days from Program Manager approval.

PHOTOGRAPHY AND VIDEO RECORDING

• Photography and video recording is only permitted when parties and or legal guardians have given permission to do so.
• Any unlawful photography or videography will result in legal action and police will be contacted.

CONDITIONS OF ENTRY
Facility Conditions of Entry

• UNSW Fitness and Aquatic Centre has a ZERO tolerance policy towards the physical or verbal abuse of patrons or staff. Offenders will be removed from the Centre.
• Cameras and mobile phones are not permitted in changing rooms.
• No pets or animals are permitted within the Centre with the exception of Assistance animals.
• UNSW Fitness and Aquatic Centre accepts no responsibility for lost or stolen belongings. Patrons have free access to secure lockers and are encouraged to place any personal items in them for the duration of their visit.
• No external commercial food products are to be brought into the facility.
• UNSW Fitness and Aquatic Centre is a non-smoking venue (vapes included)
• Drugs, alcohol and people under the in􀏐luence are strictly prohibited.
• Patrons are not permitted to bring glass objects, or alcohol into the Centre. We reserve the right to search patrons’ bag if any of these items are suspected to be in a patron possession.
• Anyone attempting to gain entry without paying or without authorization will be prosecuted.
• Patrons must not record or broadcast anything from within the centre unless written permission has been provided by centre management.

Aquatic Conditions of Entry

• All patrons must adhere to the “Keep Watch at Public Pools Policy”.
• Children ages 5 and under must be within arm’s reach of an adult at all times.
• Children ages 6-10 require constant active supervision.
• Children ages 11-14 require regular supervision from an adult.
• Spectators are not permitted enter any body of water until a casual visit is purchased. Anyone found to be using the facility without purchasing the proper entry will be asked to leave until they have purchased the correct facility access pass.
• Unacceptable swimwear: Inappropriate swimwear includes and is not limited to:
  • Denim
  • Street Footwear
  • Underwear
  • Street clothes
  • Sport/ gym clothes
•  Only recognized swimwear can be worn in the pool and steam room. Only recognized waterproof nappies are to be worn in the water for infants.
• Please always observe pool rules, including shower before entering pool or steam room
• UNSW Fitness and Aquatic Centre staff only are permitted to conduct learn to swim, private swimming lessons and squad coaching. Please always observe pool rules, including shower before entering pool or steam room

PRIVACY
A customer’s “personal information” (as the term is defined in the privacy act 1988 (Cth)) will only be used by the centre or Club Links to provide you with the service contemplated by the Direct Debit request and contract or in accordance with your selection relating to the privacy disclaimer on the front page of the direct debit request and contract.

ASSESSMENTS
Assessments are completed on an ongoing basis throughout the term. If you have any feedback on your child’s sessions or progress, please contact the pool deck supervisor, or email swimschool@unswfac.com.au

RELEASE
I am aware that recreational, fitness and sporting activities carried out by Clublinks on behalf of UNSW at the UNSW Fitness & Aquatic Centre, including but not limited to the UNSW Swim School Program, are dangerous undertakings and in undertaking such activities do so at my minor child/children’s own risk. I recognize that such activities require physical exertion which may be strenuous and may cause physical injury and I am fully aware of the risks and hazards involved. I am also aware that Clublinks on behalf of UNSW at the UNSW Fitness & Aquatic Centre, its directors, instructors, members, servants or agents are absolved from all liability howsoever arising from injury (whether fatal or otherwise) or damage (including to property), howsoever caused arising out of involvement with Clublinks on behalf of UNSW at the UNSW Fitness & Aquatic Centre or from participating in any of the sporting, fitness and recreational activities offered by Clublinks on behalf of UNSW at the UNSW Fitness & Aquatic Centre, or in any way whatsoever due to any negligent act, breach of duty, default and/or omission on the part of Clublinks on behalf of UNSW at the UNSW Fitness & Aquatic Centre, its directors, instructors, members, servants or agents. I voluntarily agree to assume the risk of any injuries, damages or loss, regardless of severity that my minor child/children’s or I may sustain as a result of being a participant in the activities connected with or associated with my minor child/children’s or own involvement with the UNSW Swim School Program.

By participating at UNSW Fitness & Aquatic Centre, I am aware that there could be photography taken in which I or my dependents appear to be used for media, electronic (including social media) and marketing purposes.

• All Direct Debit memberships and 12 Month Upfront membership holders are eligible to suspend their membership for 8 weeks complimentary and an additional 4 weeks at $2.50 per week per calendar year.
• Visit Passes and 3-month upfront membership holders are not permitted to suspend their membership.
• Minimum duration per suspension request cannot be no less than 7 days.
• Suspensions cannot under any circumstance be back dated and must be submitted at least 24 hours before the intended suspension start date.
• Suspension requests must be submitted via the members Online Client Portal. In person, over the phone or emails requesting a suspension are not permitted.
• Membership suspensions due to medical reasons should be accompanied by a medical certificated clearly stating the length of the suspension period as advised by the allied health professional which will allow the suspension period to extend beyond the 12-week maximum at no charge.
• Medical Suspension requests must be requested in person by visiting UNSW Fitness & Aquatic Centre reception.
• Cancelling during a suspension period is not permitted.
• Learn to Swim Enrolment Suspension Terms and Conditions differ to the General Terms and Conditions– See Learn to Swim Suspension Terms and Conditions for details.

Upon purchasing Personal Training at UNSW Fitness & Aquatic Centre, the paying client agrees to these Terms and Conditions ongoing with any single or pack purchases.

Preference of personal trainer is subject to availability

PT Single and package purchases are non-refundable – Any session purchased and not used within the expiry will be forfeited

Single and package session must be redeemed and used in full within 3 months of the purchase date

Cancellations without any charge must be made a minimum 12 hours before the agreed start time of the session

Cancellations without more than 12 hours’ notice will incur a full cost of the session

Request for a new or different personal trainer during the completion of a pack is permitted by contacting gymfloor@unswfac.com.au with the request

Personal Training members must follow the UNSW Conditions of Entry and Gym Floor rules, including brining and using a towel to each session

Personal Training clients must notify the Personal Trainer of any health conditions that could worsen with exercise, including health changes during the trainer and client relationship

A personal training client must either be on a Personal training membership or also have an active and valid Gym membership to be able to complete sessions pre purchased

CONDITIONS OF USE

1. UNSW Fitness & Aquatic Centre requires notification of ALL First Aid Incidents and other general incident (e.g. vandalism, break-ins). UNSW Fitness & Aquatic Centre templates for reporting are available if required. These should be forwarded to UNSW Fitness & Aquatic Centre within 24 hours after the injury/incidents occurs.
2. Food and drink (other than water) are not permitted on any of the playing surfaces.
3. Smoking is NOT permitted on University Campuses.
4. Alcohol must NOT be consumed at the venue or its environs. Intoxicated persons will not be granted admission.
5. The use of cameras for photography or videoing is NOT permitted without written permission from UNSW Fitness & Aquatic Centre.
6. The use of mobile phones and cameras are NOT permitted in change rooms.
7. The facility encourages access to all individuals. Any individual or group who, through their behaviour limits the enjoyment or other users, will be asked to leave the facility.
8. Users are asked to ensure that they assist in maintaining a clean facility.
9. Animals (with the exception of assistance dogs) may not enter the venue.
10. Users shall follow all reasonable instructions given by management of the UNSW Fitness & Aquatic Centre in the interests of Risk Management and the enjoyment of others at the facility.
11. Users will be liable for the cost of repairs for any damage caused to the facility as a direct result of their activities, or activities undertaken by their participants.
12. User are asked to wear closed-toed shoes while in the gym.
13. Users are asked to put equipment back when finished with it.
14. Appropriate gym attire must be worn at all times.
15. Sanitize equipment once finished use.