Membership FAQs

How old do I need to be to join?

You need to be 16 years old to sign up for a membership un-accompanied by an adult.

Can I put my membership on hold?

Any membership can be put on hold due to injury. Provided that you email us a scanned copy of your medical first. With our 12 month contract, you also have the ability to freeze your membership for a maximum of 3 months.

How can update my personal details or account information?

Please speak to our staff at reception or email –

Who can I speak to if I have any questions about memberships?

You can send an email to Phone directly or enquire within and ask for Taylor or Kelly. They would be more than happy to help.

What if I want to cancel my membership?

Please send an email to – with your full name and reason for cancelling.

How do I make a complaint?

Please send a detailed email to – stating your name and details of the incident.