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Membership FAQs

How old do I need to be to join?

You need to be 16 years old to sign up for a membership un-accompanied by an adult.

Can I put my membership on hold?

Any membership can be put on hold due to injury. Provided that you email us a scanned copy of your medical first. With our 12 month contract, you also have the ability to freeze your membership for a maximum of 3 months.

How can update my personal details or account information?

Please speak to our staff at reception or email – info@unswfac.com.au

Who can I speak to if I have any questions about memberships?

You can send an email to info@unswfac.com.au. Phone directly or enquire within and ask for Taylor or Kelly. They would be more than happy to help.

What if I want to cancel my membership?

Please send an email to – info@unswfac.com.au with your full name and reason for cancelling.

How do I make a complaint?

Please send a detailed email to – info@unswfac.com.au stating your name and details of the incident.