How old do I need to be to join?
You need to be 16 years old to sign up for a membership un-accompanied by an adult.
Can I put my membership on hold?
Any membership can be put on hold due to injury. Provided that you email us a scanned copy of your medical first. With our 12 month contract, you also have the ability to freeze your membership for a maximum of 3 months.
How can update my personal details or account information?
Please speak to our staff at reception or email – firstname.lastname@example.org
Who can I speak to if I have any questions about memberships?
You can send an email to email@example.com. Phone directly or enquire within and ask for Taylor or Kelly. They would be more than happy to help.
What if I want to cancel my membership?
Please send an email to – firstname.lastname@example.org with your full name and reason for cancelling.
How do I make a complaint?
Please send a detailed email to – email@example.com stating your name and details of the incident.