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Aquatic FAQs

How to Join

KIDS LEARN TO SWIM PROGRAM

How much do Swim Bright Learn to Swim classes cost?

$20 per lesson ($40 per fortnight)
1 on 1 private lessons are available for $60 per session

What level will my child be in?

As we offer a personalised swim school experience, prior to commencing classes, would-be swimmers are invited to complete a short in-person assessment, to determine their comfort level and current aptitude with the water. From there, the most appropriate level in which to begin is determined.

This assessment takes only 5 minutes and can be completed Monday – Friday, between 3.30pm – 6.00pm with no appointment necessary, simply arrive and ask to speak to our swim school representative. For assessments on weekends, bookings are essential and can be made by emailing the Swim School at swimschool@unswfac.com.au
Please bring appropriate swimwear. All assessments are free of charge.

Will the parent need to hop in the water?

We require a parent to be in the water for the following classes:

Murray (6-18 month)
Darling (18-32 month)
Bells (Transition level)

How long do the lessons go for?

All Learn to swim lessons go for 30 minutes

How many children in the class?

To provide you with the best standard and experience the maximum capacity for each class is as below.

Torquay, Clovelly, Koojah, Tamarama & Merro-berah – max 4
Lorne – max 5
Bundye & Cable – max 6
Bronze Squad – max 8
Silver Squad – max 10
Gold squad – max 12

What happens when I miss a lesson due to illness? Do you do make-up classes?

Yes, as long as we know 8 hours in advance and you mark yourself absent in our system. Please note that following rules apply for makeup:

We cannot book makeup further than a week in advance.
We cannot book make up if you notify us after missing the session.
We keep the right to ask for doctor certificate if necessary.
We do not guarantee the makeup and we will do our best to accommodate this.

How do I book a make-up lesson?

Mark Absence
1. Visit online Portal https://unswfac.perfectgym.com.au/ClientPortal2/#/
2. Enter your first and last name and click log in as member.
3. Click My Bookings which takes you to an overview of all bookings with UNSW FAC
4. Click Manage Bookings > Mark Absence > Confirm cancellation.

Book Makeup Session
1. To book a makeup session you must mark your absence from your class.
2. To View Makeup Sessions Available Account > My Purchases > Used = Makeup Sessions
3. Click Book > Toggle Makeup Session
4. Filter Session by activity type, age, vacancies, or day then click calendar.
5. Click book now for the desired makeup session.
6. Click book for the member attending the makeup session.

How do I move a learn to swim lesson?

Move a Lesson
1. Visit online Portal https://unswfac.perfectgym.com.au/ClientPortal2/#/Enter your email and password.
2. Click Book > Courses.
3. Filter by Activity Type, Age, Vacancies or Days
4. Once you have found the desired class click Enroll now
5. Click Transfer here > Next > Confirm Transfer
6. You have now successfully changed your learn to swim class

Can I drop my child off for their lessons and then leave the centre?

No, based on RLSSA guidelines all children under 16 years old must be supervised with their parents at all times. Children without an adult will not be permitted to participate in lessons.

Can we play before or after the lesson?

Yes! We have dedicated Splash and Play lanes and encourage play before and after sessions. Parent or guardian supervision is paramount when it comes to safety in the water. Remind yourself of our Keep Watch Policy here.

When is a student’s progress assessed?

This is an ongoing process and our deck supervisor will be assessing swimmers and recording their progress on a regular bases.

How long will it take for my child to progress to the next level?

This varies from one child to another. Promotions are subject to criteria of each level and not the length of participation however if a student doesn’t make any progress in few terms, this should be flagged and individual assessment will be offered.

Can we enrol for lessons at any time?

Yes, subject to availability. Our programs typically run on weekday 3.30pm – 7pm and weekend 8am-12pm

Can I put our Learn to Swim membership payments on hold when we cannot attend for an extended period?

Once enrolled, that time slot in that specific class is secured. As a result, membership and payment holds are not permitted. Parents can notify swimschool@unswfac.com.au if they cannot attend before the class and will receive a make up session. Otherwise, we recommend cancelling the enrolment and re-enrolling when suitable.

 How do I cancel my enrolment?

Cancellations must be done in person at reception where a cancellation form is submitted. A reminder that 28 days’ notice is required for all cancellations to take effect. You can re-enrol at anytime by visiting UNSW Fitness & Aquatic Centre reception.

How long does the Swim Bright Learn to Swim program run for?

Our Learn to Swim program runs all year round and enrolments continue perpetually. Programs only break during the end of year holiday period and on public holidays. We automatically pause charges for public holidays. We communicate with our members via email notifying of any breaks to the program.

What qualifications and checks do teachers have?

All our teachers have either of AUSTSWIM or SWIM AUSTRALIA qualification which qualifies them to teach nationwide. Teachers also hold valid police checks and Working with Children checks which are a  mandatory part of Clublinks hiring process.

Will there be a lifeguard on duty?

Yes, we always have a qualified Pool Lifeguard on duty to maximise the safety for your loved ones.

Is the pool heated?

Yes, our pool temperature varies between 28-29 degrees Celsius.

What do we need to bring?

Please bring an appropriate swimming costume (swimming nappy for all children below the age of 3) and towel. We would also recommend swimmers bring a rash shirt and goggles for maximum comfort in the water.

Does my child need goggles?

It is highly recommended but not mandatory.

Can I take photos/videos of my child in their swimming lesson?

We ask that you seek permission from the swim instructor or Duty Manager prior to proceeding with any photography.

How do I know what the new naming levels used to be called?

Below is a list of all the new levels and what they were previously known as. Requirements and outcomes of each level remain the same which can be seen in our Swim Bright Learn to Swim Progress Chart here.

The new names are taken from iconic Australian beaches and waterways where we hope your child will feel safe and comfortable swimming after participating in our program. You’ll find that some names have been taken from the Indigenous language of that land.

 

Swim Bright Level Name Former Level Name
Murray Tadpole
Darling Frog
Bells Lobster
Torquay Goldfish
Clovelly Starfish
Koojah Sardine
Tamarama Eel
Merro-berrah Octopus
Lorne Seahorse
Bundye Marlin
Cable Seal

 

SWIM SQUADS

How will I know what level to enrol into?

If you have done squad in the past, the duration of that squad will help you know which squad you fit in otherwise a quick assessment could be arranged.

The following lengths of each squad session might be a helpful indicator:

Bronze squad 45minutes
Silver squad 60minutes
Gold Squad 90 minutes

What are the costs for squads?

Bronze Squads – $46 per fortnight

Silver Squads – $52 per fortnight

Gold Squads – $58 per fortnight

Platinum Squads – $68 per fortnight

Adult Squads – $54 per fortnight

Is there a booking system for squads or do I just turn up?

Due to COVID-19 restrictions, it is advised that all activities and programs have prior bookings. Members who turn up on the day could join the program if there is a spot available, however it is recommended a booking is made prior.

This can be done easily by contacting us.

How long does the Squad Program run for?

Our Squad Program runs all year round and Squad memberships continue perpetually. Squad members are entitled to freeze membership for a maximum of 12 weeks per calendar year and can submit a request to freeze membership at UNSW FAC reception.