Terms and Conditions

UNSW Fitness & Aquatic Centre is committed to being as clear and transparent as possible with our terms and conditions. We want to ensure that you have access to these, regardless if you have a full membership or short term access through a promotion or special event.

Across, you will find links to all active terms and conditions. If you believe you have purchased a membership or product that does not have its terms and conditions accessible below, please contact us directly by email at: [email protected]

UNSW FAC Terms and Conditions as of 16th January 2026

Swim School Terms and Conditions as of 16 January 2026

• All Direct Debit memberships and 12 Month Upfront membership holders are eligible to suspend their membership for 8 weeks complimentary and an additional 4 weeks at $3.50 per week per calendar year.
• Visit Passes and 3-month upfront membership holders are not permitted to suspend their membership.
• Minimum duration per suspension request cannot be no less than 7 days.
• Suspensions cannot under any circumstance be back dated and must be submitted at least 24 hours before the intended suspension start date.
• Suspension requests must be submitted via the members Online Client Portal. In person, over the phone or emails requesting a suspension are not permitted.
• Membership suspensions due to medical reasons should be accompanied by a medical certificated clearly stating the length of the suspension period as advised by the allied health professional which will allow the suspension period to extend beyond the 12-week maximum at no charge.
• Medical Suspension requests must be requested in person by visiting UNSW Fitness & Aquatic Centre reception.
• Cancelling during a suspension period is not permitted.
• Learn to Swim Enrolment Suspension Terms and Conditions differ to the General Terms and Conditions– See Learn to Swim Suspension Terms and Conditions for details.

Upon purchasing Personal Training at UNSW Fitness & Aquatic Centre, the paying client agrees to these Terms and Conditions ongoing with any single or pack purchases.

Preference of personal trainer is subject to availability

PT Single and package purchases are non-refundable – Any session purchased and not used within the expiry will be forfeited

Single and package session must be redeemed and used in full within 3 months of the purchase date

Cancellations without any charge must be made a minimum 12 hours before the agreed start time of the session

Cancellations without more than 12 hours’ notice will incur a full cost of the session

Request for a new or different personal trainer during the completion of a pack is permitted by contacting [email protected] with the request

Personal Training members must follow the UNSW Conditions of Entry and Gym Floor rules, including brining and using a towel to each session

Personal Training clients must notify the Personal Trainer of any health conditions that could worsen with exercise, including health changes during the trainer and client relationship

A personal training client must either be on a Personal training membership or also have an active and valid Gym membership to be able to complete sessions pre purchased

CONDITIONS OF USE

1. UNSW Fitness & Aquatic Centre requires notification of ALL First Aid Incidents and other general incident (e.g. vandalism, break-ins). UNSW Fitness & Aquatic Centre templates for reporting are available if required. These should be forwarded to UNSW Fitness & Aquatic Centre within 24 hours after the injury/incidents occurs.
2. Food and drink (other than water) are not permitted on any of the playing surfaces.
3. Smoking is NOT permitted on University Campuses.
4. Alcohol must NOT be consumed at the venue or its environs. Intoxicated persons will not be granted admission.
5. The use of cameras for photography or videoing is NOT permitted without written permission from UNSW Fitness & Aquatic Centre.
6. The use of mobile phones and cameras are NOT permitted in change rooms.
7. The facility encourages access to all individuals. Any individual or group who, through their behaviour limits the enjoyment or other users, will be asked to leave the facility.
8. Users are asked to ensure that they assist in maintaining a clean facility.
9. Animals (with the exception of assistance dogs) may not enter the venue.
10. Users shall follow all reasonable instructions given by management of the UNSW Fitness & Aquatic Centre in the interests of Risk Management and the enjoyment of others at the facility.
11. Users will be liable for the cost of repairs for any damage caused to the facility as a direct result of their activities, or activities undertaken by their participants.
12. User are asked to wear closed-toed shoes while in the gym.
13. Users are asked to put equipment back when finished with it.
14. Appropriate gym attire must be worn at all times.
15. Sanitize equipment once finished use.

Facility and Class Bookings Terms and Conditions as of 16 January 2026