How do I join as a Member?
1. Visit the online portal. https://unswfac.perfectgym.com.au/ClientPortal2/#/
2. Choose the Membership Category most suitable for you.
3. Choose membership type you are after
4. Choose payment type.
5. Choose payment plan.
6. Choose desired start date.
7. Complete all membership details/ fields.
8. Agree/ Sign the Terms and Conditions
9. Input payment information
10. You are now a registered member of UNSW FAC
How old do I need to be to join?
You need to be 16 years old to sign up for a membership un-accompanied by an adult.
Can I put my membership on hold?
Any membership can be put on hold due to injury. Provided that you email us a scanned copy of your medical first. With our 12 month contract, you also have the ability to freeze your membership for a maximum of 3 months.
How do I suspend my membership?
1. Go to UNSW FAC Website https://unswfac.com.au/
2. Click Memberships
3. Click Membership Suspension Form
4. Complete the Form with all your information and input your requested suspension dates, then click submit!
5. Your Suspension has now been completed, A Team member from UNSW FAC will contact you within 3 days to provide confirmation.
How can update my personal details or account information?
Please speak to our staff at reception or email – info@unswfac.com.au
Who can I speak to if I have any questions about memberships?
You can send an email to info@unswfac.com.au. Phone directly or enquire within and ask for Sofia or Jeremy. They would be more than happy to help.
What if I want to cancel my membership?
Please send an email to – info@unswfac.com.au with your full name and reason for cancelling.
How do I make a complaint?
Please send a detailed email to – info@unswfac.com.au stating your name and details of the incident.
How do I book into or cancel a group fitness class?
1. Visit online Portal https://unswfac.perfectgym.com.au/ClientPortal2/#/
2. Enter your first and last name and click log in as member.
3. Click Book > Classes.
4. Filter Classes by (Categories, Activity Type, Trainer, Zone, Date) to find preferred class.
5. Click Book Now Then Book now again to confirm booking.
Cancel Class Booking
1. Click Cancel Class Booking > Mark Absence
2. Class Booking cancellation is now confirmed.
How do I book a court?
1. Visit online Portal https://unswfac.perfectgym.com.au/ClientPortal2/#/
2. Enter your first and last name and click log in as member.
3. Click Book > Facility > Facility Type to view booking availability.
4. Choose requested timeslot and click book now.
5. Confirm booking details and click next > pay now.
6. Enter Payment Information and click process.
7. You have now completed a booking at UNSW FAC